Announcements
March 2023 Stakeholder Update
Please find the March 2023 Stakeholder Update included. In this edition, Healthy Connections Prime focuses on the following:
- Annual Reviews and Re-determinations
- Eligibiltiy Review Process
- Change of Address and...
January 2022 Stakeholder Update
Healthy Connections Prime highlights new county coverage as the program is now available statewide. Healthy Connections Prime highlights other educational opportunties through our partnership with SC Thrive. Additionally, this update includes...
Health Plan Name Change – Absolute Total Care (Medicare-Medicaid Plan) is Now Wellcare Prime
One of our Healthy Connections Prime health plans, Absolute Total Care has changed its name to Wellcare Prime by Absolute Total Care. This name change will not affect current medical benefits or services to members. Please note that as part of...
Healthy Connections Prime is Now Available Statewide (including York and Lancaster Counties)
As of January 1, 2022, at least one Healthy Connections Prime plan is present in all 46 counties in South Carolina (including York and Lancaster Counties)! Eligible individuals living anywhere in the state can choose to receive both Medicare and...
October 2021 Stakeholder Update
Healthy Connections Prime has released the October 2021 Stakeholder Update.
In this update, we share that Healthy Connections Prime is now available statewide, Absolute Total Care's MMP is changing their name, and we highlight recent...
Member Experience Interviews
April 2021 Stakeholder Update Released
In the April 2021 Stakeholder Update, you will find highlights on the Non-Emergency Medical Transportation (NEMT) provider name change along with reminders of key Healthy Connections Prime benefits and other supporting documentation. This...
Healthy Connections Prime is now available in Darlington County and Horry County
Effective January 1, 2021, Healthy Connections Prime is now available in Darlington County and Horry County. Beneficiaries in these counties are now included in the program's passive enrollment efforts. Click on the image below to view the...
December 2020 Stakeholder Update Released
Healthy Connections Prime has issued a December 2020 Stakeholder Update. This release features information regarding Absolute Total Care's county expansion efforts, SC Thrive community outreach efforts, updated member stories/testimonials, and...
Plans' Expansions to New Counties
Over the last few months, our Medicare-Medicaid Plans (MMPs) have expanded to a few counties.
- Absolute Total Care has expanded into Cherokee and Dorchester.
- First Choice VIP Care Plus has expanded into Aiken and Dorchester. ...
June 2020 Stakeholder Update Released
Greetings from Healthy Connections Prime!
In the June 2020 update below, you will find highlights regarding COVID-19 and Healthy Connections Prime interactions, details regarding this year's Elder Abuse Awareness Day, program growth and...
Healthy Connections Prime is Now Available Statewide
As of January 1, 2022, at least one Healthy...
December 2019 Stakeholder Update Released
Greetings from Healthy Connections Prime!
Below, you will find our December 2019 Stakeholder update which highlights updates to our Incontinence Supply Guidance, inmportant information for indentifying claims contacts at the MMPs, and...
September 2019 Stakeholder Update Released
Healthy Connections Prime has released the September 2019 Stakeholder Update which includes a 2019 Program Update, flu season information, and updates to the Healthy Connections Prime Nursing Facility Guidance.
Click on the image below to...
June 2019 Program Update: Person-Centered Program Design & Family Caregivers
Healthy Connections Prime has issued an 2019 update. Person-Centered Program Design & Family Caregivers focuses on four program design domains: assessment and care planning, benefit design, training, and quality improvement.
To view...
June 2019 Stakeholder Update
Healthy Connections Prime has released the June 2019 Stakeholder Update which focuses on County Coverage Expansion within the demonstration, a highlight on coverage model comparisons for members, and Medicaid Advantage Marketing Do's and Dont's....
Your Rights Concerning Marketing from Medicare Advantage Plan Representatives
In conjunction with CMS, Healthy Connections Prime has compiled a list of acceptable activities regarding health plans and their marketing activities. To learn more, click in on the image below.
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Healthy Connections Prime Program Update July 2018 - Healthy Connections Prime Extended
Healthy Connections Prime is authorized by the Centers for Medicare & Medicaid Services (CMS) and the South Carolina Department of Health and Human Services (SCDHHS) as a “demonstration” under the Medicare-Medicaid Financial Alignment...
Stakeholder Update - April 2018
In the April 2018 Stakeholder update, you will find information regarding a Healthy Connections Prime and Nursing Facilities Update, Healthy Connections Prime Waiver Services Appeals Process and a Healthy Connections Prime Provider Training...
Healthy Connections Prime Appeals Process - Waiver Case Managers
SCDHHS would like to provide a reminder of appeals process for waiver services to Healthy Connections Prime members. There have been some instances of confusion as to the party to which an appeal should be filed at each stage of the process....
Healthy Connections Prime and Nursing Facilities - Claims Processing Update
Claims processing for Medicaid LTC nursing facility stays by an MMP has been modified to align with the Healthy Connections Medicaid fee-for-service methodology. All Medicaid LTC claims for Healthy Connections Prime members must be submitted to...
A New Medicare Card Is Coming Soon But the MMP Member ID Card Remains the Same
The Centers for Medicare & Medicaid Services (CMS) will be mailing members a new Medicare card soon. However, for Healthy Connections Prime members, their Member ID Card remains the same. Learn more below by clicking the image below.
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February 2018 Stakeholder Update
Healthy Connections Prime has released the February 2018 Stakeholder Update which highlights initiatives to educate dual eligible members on the new Medicare cards they will receive later this year. Healthy Connections Prime will also be...
Healthy Connections Prime Stakeholder Update December 2017
The Healthy Connections Prime Decemeber 2017 Stakeholder Update hightlights National Family Caregivers Month and the recently issued Care Coordinator Member Brochure. Healthy Connections Prime has also released an FAQ for members regarding...
Palliative Care and Healthy Connection Prime
Healthy Connections Prime has released a Palliative Care FAQ for members.
To learn more about Palliative Care and Healthy Connections Prime, visit the Member Tool Kit or click the image below.
...
November 14, 2017 Webinar | Improper Billing for Healthy Connections Prime Members
As part of the bi-monthly provider webinar series, Healthy Connections Prime and SC Thrive will be hosting a webinar tailored specifically to provider front office and billing staff. This event will cover billing processes for Healthy Connections...
Care Coordinator Overview
Healthy Connections Prime has released a brochure for members that explains the role of the Care Coordinator. The purpose of this document is to provide more clarification on what a Care Coordinator is and what he or she may do for Healthy...
*Updated* Waiver Case Manager FAQ
Healthy Connecitons has made updates to the Waiver Case Manager FAQ document located in the Provider Toolkit.
Please visit the Provider Toolkit to learn more or click the image below.
...
October 2017 Stakeholder Update
Healthy Connections Prime has released the October 2017 Stakeholder Update. Click on the image below to learn more about the Hurricane Irma Update, the October 10th - SC Thrive Webinar for Advocates and Caregivers, and the October 13th - Webinar...
2017 Healthy Connections Prime Program Update Released
Healthy Connections Prime has issued an update showcasing program activity and statistics through August 2017. In the program update, you can learn more about about the program, current statistics on access to care, current member profile, and...
Healthy Connections Prime Stakeholder Update August 2017
Healthy Connections Prime has released the August 2017 Stakeholder Update. Click on the image below to read the full update.
Waiver Case Manager Guidance - Passive Enrollment
Healthy Connections Prime has released new guidance for Waiver Case Managers. South Carolina Healthy Connections Prime’s passive enrollment resumes in August 2017 and will continue monthly. Please read this document to learn more about Healthy...
Improper Billing of Health Connections Prime Members
Healthy Connections Prime released a document for providers explaining how to bill for Healthy Connections Prime members.
Payment from Healthy Connection Prime Medicare-Medicaid Plans (MMPs) represents payment in full from both Medicare...
June 2017 Stakeholder Update
June's stakeholder update includes information regarding 2017 passive enrollment as well as a new Healthy Connections Prime Provider webinar series geared towards educating providers about the Healthy Connections Prime program. The update also...
Beneficiary Choice Notice for Providers
The Centers for Medicare & Medicaid Services (CMS) sent a notice to South Carolina Medicare providers on May 17, 2017 to remind them that patients and care recipients have a choice in what health plan they wish to join. The notice also...
March 2017 Stakeholder Update
Healthy Connections Prime has release the March 2017 stakeholder update which includes updates for Absolute Total Care, new FAQs, and a reminder balanced billing notice. This update also showcases tips on serving Medicare-Medicaid enrollees with...
Healthy Connections Prime FAQs for Nursing Facilities Released
Healthy Connections Prime has released an FAQ document for Nursing Home providers. Topics in this FAQ include guidance on working with Healthy Connections Prime members, becoming a contracted or 'In-Network' provider, and a comparison chart...
Healthy Connections Prime Releases FAQs for CLTC Waiver Case Managers
January Stakeholder Update Release
Healthy Connections Prime has release the January 2017 Stakeholder Update which includes updated county information for Molina Dual Options as well as information about the January 19, 2016 Palmetto Senior Show at the South Carolina State...
November Stakeholder Update Released
Healthy Connections Prime has released the November 2016 Stakeholder Update to include details about Hurricane Matthew and emergcy prepardness along with information about the December 10th Healthy Connections Prime Lunch and Learn. The November...
September Stakeholder Update Released
In September's Stakeholder update, you can find information about Advicare Advocate's claims and HCBS Phase II Transition activities. You can also find details regarding the Healthy Connections Prime CICOs' experience with the Dementia Dialogues...
Medicare Alert: Filing Advicare Advocate Claims
Advicare Advocate will continue to process provider claims for dates of service before Sept. 1, 2016, as long as they meet the timely filing requirement of 365 days. Please click on the notice for more information.
To learn more, click on...
Healthy Connections Prime Wave 2 Passive Enrollment Began July 2016; More Seniors in South Carolina now have a new health care option
On July 1, 2016, Healthy Connections Prime increased its membership substantially through Wave 2 of a passive enrollment process that auto-assigns eligible enrollees to one of the three MMPs. Wave 1 of passive enrollment took place in April 2016...
Medicaid Alert: Filing Advicare Advocate Claims
Advicare Advocate will continue to process provider claims for dates of service before Sept. 1, 2016, as long as they meet the timely filing requirement of 365 days. Please click on the notice for more information.
...HCBS Provider FAQ Released
On September 1, 2016, SCDHHS is taking the next step in its transition of key Home and Community Based Services (HCBS) responsibilities to the Medicare-Medicaid Plans (MMP) for HCBS recipients in the Healthy Connections Prime program. Phase II...
July Stakeholder Update Released
The July stakeholder update cotains information regarding Passive Enrollment Wave 2, the Transition of Advicare Advocate, Balance Billing Prohibition Notice information, and details regarding the July Senior Resource Fair. Click the image below...
Plans receive Dementia Dialogues training. Courses open to the public.
Throughout the Healthy Connections Prime demonstration, health plans were afforded the opportunity to attend Dementia Dialogues, a structured dementia education program developed by the Office for the Study of Aging at the University of South...
May Stakeholder Update Released
This April/May stakeholder update contains recent milestones and activities for the Healthy Connections Prime program including Wave 1 Passive Enrollment kickoff and the release of a new Provider Training Module. Click on the Stakeholder update...
Prohibition on Balance Billing of Healthy Connections Prime Members
BALANCE BILLING IS PROHIBITED
Balance billing is the practice in which providers bill dually eligible beneficiaries enrolled in the Qualified Medicare Beneficiary (QMB) program for Medicare cost-sharing. This population is exempt from...
Wave 2 passive enrollment notices sent to members
Notice of Wave 2 passive enrollment (auto assignment) was sent out the week of April 25th. Beneficiaries enrolled in this wave will receive a letter 60 days before their enrollment is effective to let them know about their auto-assignment and...
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