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“Flexible benefits are a good thing and very helpful."

Source: Select Health October 2018 Report

During a home visit a member explained how depression and increased pain was affecting her daily activities.  The member needed assistance with cooking, cleaning, bathing and dressing. Her MMP care coordinator explained the benefits of the waiver program and the plan’s flexibility to offer waiver-like services while she applies for a waiver program. After their discussion, the care coordinator made a request for waiver-like benefits and a referral for a Community Long Term Care (CLTC) Community Choices waiver. The member was approved for waiver-like personal care services while awaiting CLTC waiver application to be approved.  The member stated that with having the extra help she is not as stressed and that flexible benefits are a good thing and very helpful.

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