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“My health plan has really made a difference in my life.”

The story below showcases one of many examples of how Healthy Connections Prime Care Coordinators are making a difference in the lives of Healthy Connections Prime members. To learn more about the role of our Care Coordinators, take a look at the Care Coordination Overview   

Our member stated he always wanted to join the Army like his brother who received several awards and honors, but he could never join because he had to care for his sick mother. The member often proudly told his care coordinator about when his health plan featured his support for his mother in their newsletter. When the member requested a copy of the newsletter, his care coordinator framed it and presented it to him at his next home visit. Upon receiving it, the member became emotional, expressed his gratitude, and stated, “I have never received any awards or honors before, and I’m going to carry it around to show all my friends.”

 

 

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