“We are here to open doors and give members the knowledge and resources they need so that they can live as healthy and happy as possible.”

During a welcome call, one of our new members told his health plan’s care coordinator that he had been living without electricity for over six months, and he also had no running water at his home. This led to him staying outside during the summer months under shade, often until late into the night, because it was cooler there than in his house. This member had a history of heart problems and was also underweight due to lack of food. His care team worked with a non-profit to help get his electricity back on. His health plan care team also provided food, water, and other supplies in order to help him move back into his home. His health plan says, “This is what caring about people is. We are here to open doors and give members the knowledge and resources they need so that they can live as healthy and happy as possible.”