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"Grateful for the Care and Attention Provided by the MMP"

Source: Select Health Dec 2017 Report

The MMP Community Health Navigator (CHN) visited a member who had been hard to reach for quite some time. The member did not speak much English and asked the CHN to come back the next day when her daughter was available. The CHN returned the next day and was able to fully explain all of the benefits of the MMP plan, schedule an appointment with a doctor as the member who had not seen one in years, and completed some health assessments. The member shared that she had negative experiences with a prior Medicare provider and had been wary of health plans. From her experience with the MMP, the member was grateful for the in home visit and the care and attention provided by the CHN in answering all of her and her daughter’s questions.

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