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Thankful for the MMP care coordinator who went the extra mile for him

Source: ATC Dec 2018 Report

After a member was discharged from the hospital, he had trouble reaching someone at the pharmacy to secure a prior authorization for the medication he needed post-discharge. He reached out to his MMP care coordinator to express his concerns about his situation. The care coordinator helped to contact the pharmacy on the member’s behalf and successfully sorted out the prior authorization. The care coordinator then physically went to pharmacy to ensure the medication was filled and ready for pickup. The member was able pick up his medication and was very thankful for the “extra mile” that his MMP care coordinator went to ensure he had his medication.

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