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"I am excited to continue on a path to good health."

Our member had a toothache and did not have a regular doctor (PCP) to see for a checkup or preventive care. In fact, he says for 40 years he did not see a doctor or check on his health. However, by joining Healthy Connections Prime, a care coordinator was able to help him choose a PCP, schedule a routine physical and lab work, and find a dentist. Our member was able to get the care he needed to avoid an infection and unnecessary ER visits or hospital admissions. Being a part of the Healthy Connections Prime program has also improved his overall quality of life.

Our member says he is now excited to get his eyes checked and continue on a path to good health, with the help of his care coordinator. 


"I like everything about my health plan. I like that my representative picks up my prescriptions and helps me with food."

On a Friday, a Community Health Navigator (CHN) got a request from a member and her adult son, who cared for her. They needed food and had no transportation to buy food, and the son was scheduled to go into the hospital on Monday. The CHN reached out to several listed local food banks, but only one was open on Saturday and that local bank said they no longer had a food pantry. The CHN explained the dilemma to the staff member, who was touched and impressed by the CHN's perseverance. Together, they figured out a solution: the staff member donated $50 of his own money, and he and the CHN drove an hour and a half to meet to deliver the check for the member to use at the grocery store. The following week, the member's care team contacted a local church and explained the member's situation. The church agreed to deliver food to her and her son once a week.

"I tell everyone about my plan. I love it, my doctor loves it, it's great!"

After our member's hospital stay, her Care Coordinator worked closely with the doctor to review her post-discharge care. During the discussion, the Care Coordinator discovered that she missed a gastroenterology appointment because of the hospital stay. The appointment was quickly rescheduled and during that appointment, some serious issues were identified. The Care Coordinator’s involvement helped our member uncover a serious issue and possibly avoid another hospital admission.


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