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Member Experience Interviews

In December 2020 and January 2021, South Carolina Healthy Connections Medicaid partnered with the Centers for Medicare & Medicaid Services (CMS) to engage an independent research firm for an interview exercise with members. The research firm conducted in-depth interviews with a sample of Healthy Connections Prime members in urban and rural areas of South Carolina. In these conversations, members consistently reported high satisfaction with the program, an overall sense of “being taken care of,” and especially appreciated the outreach from their care coordinator.
Some reasons for high satisfaction included peace of mind from full benefits coverage and the health plans’ attention to the members’ health care needs. Also cited were access to high quality and compassionate care providers and helpful care coordinators and waiver case managers (some of whom work through the Community Long Term Care [CLTC] program.) Participants mostly found it difficult to identify any negatives about their experiences with the Healthy Connections Prime health plan.
Click on the image below to read the summary and find out what members have to say about being a part of Healthy Connections Prime!
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