As a part of the state's preparation and response to coronavirus disease 2019 (COVID-19), the South Carolina Department of Health and Human Services (SCDHHS) is announcing several policy changes and resources to protect the health and well-being of South Carolina Healthy Connections Medicaid members by ensuring ongoing access to care. The temporary provider policy changes outlined below will give providers needed flexibility to help ensure Healthy Connections Medicaid members continue to have access to care while supporting important social distancing measures.

The information provided below is unique to the Healthy Connections Medicaid program and other SCDHHS-administered programs. For the latest public health information, resources and guidance, please visit the South Carolina Department of Health and Environmental Control (DHEC) COVID-19 website at scdhec.gov/covid19.

Provider Announcements

Friday, May 1, 2020 | Provider Announcements

As the focus of South Carolina’s healthcare system has turned toward coronavirus disease 2019 (COVID-19), the South Carolina Department of Health and Human Services (SCDHHS) remains committed to...

Thursday, April 30, 2020 | Provider Announcements

On Friday, March 13, 2020, President Donald Trump declared a national emergency due to coronavirus disease 2019 (COVID-19) and Governor Henry McMaster declared a state of emergency for the state...

Friday, April 24, 2020 | Provider Announcements

As a part of the state’s preparation and response to coronavirus disease 2019 (COVID-19), the South Carolina Department of Health and Human Services (SCDHHS) has issued guidance to providers...

Tuesday, April 21, 2020 | Provider Announcements

On Friday, March 13, 2020, President Donald Trump declared a national emergency due to coronavirus disease 2019 (COVID-19) and Governor Henry McMaster declared a state of emergency for the state...

Monday, April 20, 2020 | Provider Announcements

On Friday, March 13, 2020, President Donald Trump declared a national emergency due to coronavirus disease 2019 (COVID-19) and Governor Henry McMaster declared a state of emergency for the state...

Thursday, April 16, 2020 | Provider Announcements

On Friday, March 13, 2020, President Donald Trump declared a national emergency due to coronavirus disease 2019 (COVID-19) and Governor Henry McMaster declared a state of emergency for the state...

Healthy Connections Members and Applicant Resources

.Apply for Healthy Connections Medicaid on SCDHHS’ website here.

SCDHHS has answered questions about eligibility including questions about electronic signatures, how to securely submit documents electronically and when renewals will resume.

Read the message here

SCDHHS has teamed up with the SC Chapter of the American Academy of Pediatrics to encourage parents to schedule check-up and vaccine appointments for their children.

Download the SCDHHS and SC Chapter of the American Academy of Pediatrics well-child visit flyer.

  • New information about the 24/7 Nurse Phone Line;
  • New “telehealth” benefits; and,
  • Information about the importance of the 2020 U.S. Census

Read the message here

Read the Healthy Connections Medicaid Member update from March 20, 2020. This update includes information on steps SCDHHS has taken to ensure members continue to have access to care including:

  • The temporary suspension of annual reviews;
  • Phone and virtual resources available to Healthy Connections Medicaid members;
  • How SCDHHS is promoting social distancing;
  • Tips for safety and not spreading the virus; and,
  • How to engage with SCDHHS online, on the phone and through the mail

Read the message here.

Feeling Ill?

Access Care Virtually and by Phone

If you are a Healthy Connections Medicaid member and you are experiencing symptoms of COVID-19, including cough, fever, or shortness of breath, there are a number of free resources that allow you to receive care from your home. Click here to view free resources that allow you to receive non-emergency care virtually and over the phone.

If Healthy Connections Medicaid members are experiencing symptoms of COVID-19 and are unable or unwilling to access the free resources listed above, they should seek care through their physician.

Other COVID-19 Resources

On April 30, SCDHHS issued a memo to the Individuals with Disabilities Education Act (IDEA), Part C program providers clarifying previously issued guidance.

Read Memo

On April 21, 2020, the Centers for Medicare and Medicaid Services approved SCDHHS’ Appendix K Amendment request. Read the letter and the amendments here.
Read More

Memo sent on April 17, 2020 to the South Carolina Department of Alcohol and Other Drug Abuse Services regarding COVID-19-related temporary modifications and telehealth. 

Read Memo

Letter sent on April 16, 2020, to Development Evaluation Centers regarding COVID-19-related temporary policy modifications and telehealth.

Read Letter Here

Letter sent to SCDHHS’ non-emergency medical transportation broker, LogistiCare, regarding continued access to NEMT services.

Read the letter here.

CMS approval letter for SCDHHS’ section 1135 waiver, received March 31, 2020. Read the letter here.

Memo regarding utilization management and continuity of care provisions sent to South Carolina’s Managed Care Organizations on March 28, 2020, read the memo here

 

COVID-19-related section 1115 Demonstration waiver, submitted to CMS March 27, 2020, read the waiver here

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