As a part of the state's preparation and response to coronavirus disease 2019 (COVID-19), the South Carolina Department of Health and Human Services (SCDHHS) is announcing several policy changes and resources to protect the health and well-being of South Carolina Healthy Connections Medicaid members by ensuring ongoing access to care. The temporary provider policy changes outlined below will give providers needed flexibility to help ensure Healthy Connections Medicaid members continue to have access to care while supporting important social distancing measures.

The information provided below is unique to the Healthy Connections Medicaid program and other SCDHHS-administered programs. For the latest public health information, resources and guidance, please visit the South Carolina Department of Health and Environmental Control (DHEC) COVID-19 website at scdhec.gov/covid19.

Provider Announcements

Monday, March 30, 2020 | Provider Announcements

On Friday, March 13, 2020, President Donald Trump declared a national emergency due to coronavirus disease 2019 (COVID-19) and Governor Henry McMaster declared a state of emergency for the state...

Monday, March 30, 2020 | Provider Announcements

On Friday, March 13, 2020, President Donald Trump declared a national emergency due to coronavirus disease 2019 (COVID-19) and Governor Henry McMaster declared a state of emergency for the state...

Saturday, March 28, 2020 | Provider Announcements

...

Friday, March 27, 2020 | Provider Announcements

On Friday, March 13, 2020, President Donald Trump declared a national emergency due to coronavirus disease 2019 (COVID-19) and Governor Henry McMaster declared a state of emergency for the state...

Wednesday, March 25, 2020 | Provider Announcements

On Friday, March 13, 2020, President Donald Trump declared a national emergency due to coronavirus disease 2019 (COVID-19) and Governor Henry McMaster declared a state of emergency for the state...

Healthy Connections Members and Applicant Resources

Read the Healthy Connections Medicaid Member update from March 20, 2020. This update includes information on steps SCDHHS has taken to ensure members continue to have access to care including:

  • The temporary suspension of annual reviews;
  • Phone and virtual resources available to Healthy Connections Medicaid members;
  • How SCDHHS is promoting social distancing;
  • Tips for safety and not spreading the virus; and,
  • How to engage with SCDHHS online, on the phone and through the mail

Read the message here.

SCDHHS has provided several ways to apply for Medicaid, complete an annual review form or ask questions about your coverage or Medicaid status that you can do from home. To promote social distancing and to help stop the spread of COVID-19, the agency has closed its county eligibility offices walk-in traffic from the public Healthy Connections Medicaid members and the public can still engage with SCDHHS’ dedicated eligibility team members online, over the phone and through the mail to complete any action that would also be completed in a county eligibility office. 

Please see additional options available to assist you below.

  1. If you need to apply for Medicaid...
    Apply online at apply.scdhhs.gov

  2. If you are returning information...
    Mail your information to:
    SCDHHS - Central Mail
    P,.O. Box 100101
    Columbia, SC 29202-3101

  3. If you have questions or need help...
    Call the Healthy Connections Medicaid Member contact Center at 1-888-549-0820 (toll-free)

Feeling Ill?

Access Care Virtually and by Phone

If you are a Healthy Connections Medicaid member and you are experiencing symptoms of COVID-19, including cough, fever, or shortness of breath, there are a number of free resources that allow you to receive care from your home. Click here to view free resources that allow you to receive non-emergency care virtually and over the phone.

If Healthy Connections Medicaid members are experiencing symptoms of COVID-19 and are unable or unwilling to access the free resources listed above, they should seek care through their physician.

Other COVID-19 Resources

CMS approval letter for SCDHHS’ section 1135 waiver, received March 31, 2020. Read the letter here.

Memo regarding utilization management and continuity of care provisions sent to South Carolina’s Managed Care Organizations on March 28, 2020, read the memo here

 

COVID-19-related section 1115 Demonstration waiver, submitted to CMS March 27, 2020, read the waiver here

COVID-19-related section 1135 waiver, submitted to CMS March 27, 2020, read the waiver here

 

  • DHEC's website is the best source of current information and guidance regarding COVID- 19 in South Carolina. Visit the DHEC COVID-19 page .

  • CDC's website has additional guidance on how to prevent the spread of the virus and appropriate care for individuals with suspected or confirmed illness. Visit the CDC COVID-19 page .

  • South Carolina Department of Education's South Carolina School Food Sites page has a map of "grab and go" meal sites that are up and running across South Carolina in response to COVID-19 school closures. The map is being updated as new sites are added.

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