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Workgroups

PCSC workgroups comprise family members, youth, individuals working in state agencies, family-serving organizations, other nonprofits and advocates. Workgroups are where the bulk of work of the system of care planning will take place.  Workgroups will be charged by the Leadership Team to study options, consider unintended consequences and ask for additional information on the subject areas in which they are working. Workgroups will present their work to the Palmetto System of Care Planning Group. The Planning Group will then make recommendations to the Leadership Team. The Leadership Team will make final decisions and allocate financial resources when necessary.

Phase 1—Initial Design Workgroups

Service Array/Supports
Co-Chairs: Jennifer Gilmore and Paula Fendley

Charge: This workgroup focused on services and supports essential for a system of care including identifying the ideal service array for the specialized service needs of the target population, taking into account the values, principles and desired outcomes defined by the Leadership Team. Systems of Care are guided by common core principles and values. These values are reflected in day to day practices of the agencies and providers. Desired outcomes are based on a Triple Aim Type approach: improved health, reduced per capita cost, and improved family and youth resiliency. Identified services should consist of evidenced based practices and best practices which have the best chance of achieving desired outcomes for the target population. This workgroup also researched practice models used in other states and recommend the common practice model of family driven/youth guided care.  

Status: This workgroup completed its work June 2014.

Communication/Social Marketing
Co-Chairs: Jenah Cason and Tracy LaPointe 
   
Charge: This workgroup developed a communications plan with specific messaging and strategies targeting at least the following distinct populations of: 1) external stakeholder members of the provider community 2) other external stakeholders 3) agency staff at the state level, 4) agency staff at the regional/local level, 5) legislative, judicial or other leadership. The immediate communications plan included education on the PCSC values, principles, anticipated outcomes and a process for PCSC development. Longer term communications plan development builds on the Social Marketing Strategic Plan from the systems of care planning grant. This workgroup created a stakeholder input plan that includes: 1)“town hall” style meetings around the state, 2) a regular (i.e. monthly or bimonthly) town hall meeting for stakeholders in a central location. 

Status: This workgroup is ongoing.

Cultural and Linguistic Competency    
Co-Chairs: Louise Johnson and Mark Bellamy    

Charge: Building on the Cultural and Linguistic Competence Strategic Plan from the systems of care planning grant, this workgroup has developed a curriculum and training plan to articulate the supports needed to change knowledge, skills, and attitudes needed for the child-serving system to be culturally and linguistically competent. The workgroup has also determined the best methods for formally incorporating cultural knowledge into policy making, system management, and frontline practice and training across the state on those practices.  

Status: This workgroup is ongoing.

Phase 2—Infrastructure Workgroups

Provider Capacity and Training
Co-Chairs: Margaret Meriwether and Jennifer Brooks

This workgroup assessed existing behavioral health workforce capacity issues and identified training needs to create a framework for an effective provider network for Palmetto Coordinated System of Care that focuses on the use of evidence-based and best practices. This workgroup focused on recommendations for the role of a “Center for Excellence” to create a partnership with researchers and practitioners for the identification and dissemination of evidence-based practices.

Status: This workgroup completed its work in March of 2015.

Outcome Measures
Co-Chairs: Paige Griffin and Erin Laughter

This workgroup developed recommendations for outcomes used to measure the quality of the Palmetto Coordinated System of Care to support decision making and accountability. Based on the goals of the PCSC adopted by the Leadership Team, these outcome measures were based on the triple aim type framework of: improved clinical and functional outcomes, improved per capita cost of care, improved access to home and community based services, improved resiliency for children and youth, improved resiliency for parents or caregivers of children and youth served. Outcomes measures included satisfaction of those involved in the system, including youth and their families, cost, access and service utilization patterns. Recommendations for continual quality improvement measures address culturally competency and involve family and youth.  

Status: This workgroup completed its work in March of 2016.

Ongoing Family and Youth Engagement at Policy, Management and Service Levels
Co-Chairs: Sherry Larson and Lisa Kirchner

This workgroup recommended effective strategies for family and youth as partners in the governance, management and service levels of the Palmetto Coordinated System of Care. This included family involvement at the: 1) governance level to develop policy and oversee the functioning of the Palmetto Coordinated System of Care; 2) management level to design quality improvement processes, to evaluate system performance, to recruit and select personnel, to frame requests for proposals, and to train throughout the system; and 3) service level to provide services, including recommendations regarding peer support certification, service provision, training and supervision.

Status: This workgroup completed its work in October of 2014.

Building Bridges Initiative: Psychiatric Residential Treatment Facilities
Co-Chairs: Lynelle Reavis and Gwynne Goodlett

This workgroup is working to provide state agency staff, residential and community provider leaders, family and youth advocates, and families and youth impacted by residential interventions and their community counterparts with:

  • Education, consultation and training about promising, best, evidence-informed and evidence-based practices that support sustained positive outcomes for youth and families who use residential interventions;
  • Education, consultation and training about transformational culture change from traditional residential approaches to approaches consistent with achieving long-term positive outcomes for youth and families who use residential interventions; and
  • Information and consultation about business practices that support residential leaders in transforming their programs from depending on largely traditional residential programming to providing an array of services and supports that maintain fiscal integrity and ensure better outcomes for youth and families served.

Status: This workgroup is ongoing.         

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